Responsible Gaming
Gaming Should Be Entertainment
At Ovo Shop Official, we believe that online pokies and casino games should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to gamble responsibly and within your means.
Remember: The house always has a mathematical advantage. Only gamble with money you can afford to lose.
Age Verification
You must be at least 18 years of age or the legal gambling age in your jurisdiction to use our services. In Australia, the minimum legal age for gambling is 18 years old.
We take underage gambling seriously. If you are under 18, please do not access our pokies games. We encourage parents and guardians to monitor online gaming activity and use parental controls where available.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Chasing losses by gambling more to recover money you've lost
- Hiding or lying about your gambling activity and spending
- Gambling with money needed for essential expenses (rent, bills, food)
- Neglecting family, work, or social commitments due to gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Gambling for longer periods or with larger amounts than intended
- Borrowing money or accumulating debt to fund gambling
- Unsuccessful attempts to cut back or stop gambling
- Using gambling to escape problems or negative emotions
- Experiencing financial, relationship, or employment difficulties due to gambling
If you recognise any of these signs in yourself or someone you know, please reach out for support.
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control over your gaming:
- Deposit Limits: Set a daily, weekly, or monthly cap on the amount you can deposit
- Loss Limits: Restrict the amount you can lose during a gaming session
- Wagering Limits: Set limits on how much you can wager per game
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Time Limits: Set automatic session timeouts to encourage breaks
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Request permanent account termination if needed
To access these tools, log into your account or contact our customer support team. Taking advantage of these features demonstrates responsible gaming behaviour.
Support Organizations & Helplines
If you or someone you know is struggling with problem gambling, help is available. Please contact one of these trusted support organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support for problem gambling - Gambler's Help
Phone: 1800 858 858 (Free, 24/7)
Victoria-based service with phone counselling available nationally - Lifeline Australia
Phone: 13 11 14
General mental health and crisis support
International Support
- United Kingdom - GamCare
Website: www.gamcare.org.uk - United Kingdom - GamStop
Website: www.gamstop.co.uk - Canada - Responsible Gambling Council
Website: www.responsiblegambling.org - United States - National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany - Bundeszentrale für gesundheitliche Aufklärung
Website: www.bzga.de
These organisations provide free, confidential support and can help you develop a plan to manage problem gambling.
Need Help Now?
If you believe you have a gambling problem, please reach out for help immediately. Problem gambling is a serious condition, but recovery is possible with proper support and treatment.
Contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858 (free, 24/7) for confidential counselling.
You can also request self-exclusion from our platform at any time by contacting our customer support team.
Your wellbeing is important to us. Seek help early — it makes a difference.